CPTD practice materials & CPTD guide torrent: The Certified Professional in Talent Development & CPTD study guide

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ATD The Certified Professional in Talent Development Sample Questions (Q76-Q81):

NEW QUESTION # 76
A call center manager requests refresher training for customer service representatives because the average call length has increased significantly. The manager claims nothing has changed except the return policy. Which action by a talent development professional best exemplifies taking a systems-thinking approach to this request?

A. Consider possible causes and test the manager's assumptions about the return policy to see if the gap is skills-based
B. Design training as requested by the call center manager in order to be a valued business partner
C. Implement refresher training for representatives with the longest call times to ensure they understand the return policy process
D. Review the new workflow for processing returns and design the appropriate content for the refresher training

Answer: A

Explanation:
Systems Thinking Best Practices(CPTD Outline) emphasize: "Question assumptions, identify interdependencies, and seek root causes rather than assuming the problem is training-related".
Critical evaluation before solutioning is essential.
Reference:CPTD Detailed Content Outline, Systems Thinking.

NEW QUESTION # 77
As part of an evaluation, a training manager observes role-plays among participants. Which is the highest level of evaluation that can be achieved through this method?

A. Behavior
B. Reaction
C. Learning
D. Results

Answer: A

Explanation:
According toKirkpatrick's Evaluation Model, observing behavior (Level 3) is about assessingwhether skills are being applied, not just whether knowledge was gained (Level 2).
Role-play observations show applied skills in a simulated context.
Reference:Kirkpatrick's Four Levels of Training Evaluation (2016).

NEW QUESTION # 78
Which approach would be most effective for managers to improve feedback conversations with their direct reports?

A. Homogenize feedback as much as possible
B. Always deliver feedback in a private setting
C. Schedule time daily for feedback sessions
D. Adapt feedback to the individual's needs

Answer: D

Explanation:
Coaching and Feedback Best Practicesfrom theATD Handbookrecommend that"effective feedback must be customized to the individual's communication preferences and motivational needs to be most effective".
Rigid feedback approaches reduce engagement.
Reference:ATD Handbook for Training and Talent Development (2022), Feedback Skills.

NEW QUESTION # 79
Which consideration is most important when developing e-learning or classroom training for a global environment?

A. Emphasizing that all cultures are similar
B. Emphasizing cultural differences
C. Focusing on the dominant culture
D. Planning for cultural portability

Answer: D

Explanation:
TheATD Handbooknotes that "planning for cultural portability-ensuring materials and delivery methods work across diverse cultures-is critical for global learning effectiveness".
Ignoring or assuming similarities can cause miscommunication or failure.
Reference:ATD Handbook for Training and Talent Development (2022), Global Learning Considerations.

NEW QUESTION # 80
Which is the primary purpose of an employee engagement survey?

A. Provide an action plan
B. Serve as a performance management review
C. Identify barriers to performance
D. Engage employees

Answer: C

Explanation:
PerATD's Guide to Employee Engagement, "The primary goal of an engagement survey is to diagnose gaps or barriers that inhibit high performance and satisfaction, not just to gather attitudes".
Surveys are diagnostic tools, not action plans by themselves.
Reference:ATD Handbook, Employee Engagement Measurement.

NEW QUESTION # 81
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CPTD practice materials & CPTD guide torrent: The Certified Professional in Talent Development & CPTD study guide

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ATD The Certified Professional in Talent Development Sample Questions (Q76-Q81):

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